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Bobby and Me

This is a story about customer experience, a topic about which I’m endlessly interested. It begins in what will feel like left field with a confession: I’m not much of a baseball fan. I should be, but I’m not. I’m a sucker for history and mystery, ritual and experience, and baseball is nothing if it’s not all that. But for whatever reason, I never caught the bug.

Tales of Glory from Old Belgium

In October of 2000, nearly 20 years ago from this reposting, I wrote a long series of posts reflecting on a trip I made to Belgium. These many years later, I find the writing solid if a bit florid, and the observations and reflections worth revisiting.

Riding with Rilke . . . a book review from long ago

I keep unearthing prose from an old blog I used to publish called Midlife Rider . . . don’t go looking because I gave the domain to someone else some years ago.  This bit is a review of a book I jus loved reading by a university professor’s journey from deep in the Canadian heartland down to Texas to research a book.  On a Ducati.

Tales From A Very Long Motorbike Trip

Another piece from 2008, a time when I was all about riding motorbikes . . . the longer the day the better.  This essay was written while on the road from Seattle through Washington, Oregon, California, and Nevada to a town called Tupac in Arizona.  And then back.

In Search of My (then) Lost Moto-Mojo

Years ago I wrote a blog called “Midlife Rider.”  I found this essay recently and thought it worth republishing.  If you’re not interested in mechanical things, probably pass on this one.  First published in 2008.

The Death of Certainty

Thinking about complexity, modernity, and the loss of certainty on the anniversary of the destruction of the Space Shuttle Columbia.  Written in 2002. 

Make Better Decisions. Please.

Decisions aren’t found under a rock. Decision-making is what makes us human. It’s why we have those big frontal lobes. Decision-making is the means by which we most directly attempt to shape our lives.

Tell Me Your Story, and I’ll Tell You Mine

Story telling may be the most powerful form of influence you can use.  I wrote this in 2008 . . . over 10,000 words on the power of story telling.  In some ways this might be my masterwork to that point. 

Who’s On First

Baseball fans will be able to date this essay to 1988. I found it on my hard drive while looking for something else. I wrote it about five companies ago, but it’s just perfect given the season.