Decision Making
One of the biggest idea I think I've seen in my business career is something called “decision quality.” After years of doing all sorts of consulting and training assignments, I was often left with a nagging sense of wonder . . . did we really do the right thing? Did we, or I, or the client, make a good decision to do this or not do that, to implement this strategy, or to undertake that program? For the last several years, I've devoted a considerable amount of energy to those questions and one other . . . how to make high quality decisions quickly. I'm more than convinced that it can be done. [read more]
Structured Visual Thinking
As passionate as I am about decision quality, I am that again about something called Structured Visual Thinking.
Structured because it is important to think in more disciplined fashion. Structure organizes the complexity of every idea, every conversation and every component of strategy or transformation. Structure helps us rank and prioritize the choices and then the decisions we have to make every day.
Visual because whether it's words or pictures, the two prime modes of recorded communication in business, we major in the power of all things 'visual' to convey meaning. We design, develop and create much more powerful symbols by crafting them collaboratively with client teams using visual tools and techniques. These visual components are then used either to provoke further conversation or to translate ideas and concepts notions or feelings into something that can be shared. Telling stories!
Thinking because of the need to solve problems and identify new value. We are passionate about finding better ways to think. Uncovering new value through combined and more coherent thinking. We want to leverage the talent and skill in everybody we work with and we foster this through creativity, innovative techniques and our experiences.
To learn more about Structured Visual Thinking and the firm that invented it, Group Partners, [click here].
Much of my career has been spent in service of helping firms do a better job of selling to, serving, and delighting customers. I’ve assembled various essays and papers on those topics here. [read more]
