“big benefit as long as you’re willing to do a lot of customization and integration” is bang on. If you believe there are enough individual buyers or micro markets that behave like early adopters even if the market as a whole has shifted, you’re also probably in good shape.

For example, take a market that I’ve spend some time in: CRM. It is my contention that the market for CRM software as a whole has moved into the early majority phase, particularly in the large enterprise space. Siebel, the market leader, certainly understands this and behaves accordingly. I don’t see how the sizing data, overall breadth and scope of the supporting value networks, and the cumulative market cap of all the players in the space (even considering the miserable performance some of the smaller players are turning in) can lead you to any other conclusion.

This means that most customers now buy like majority buyers. It also means that potential go-to-market partners will affiliate into value networks according to majority-like criteria as well.

Early majority players—customers and partners—value the strength and reliability of a vendor along with the compatibility of the offer versus the elegance of the technology. They want safe, incremental improvement, delivered by solid, viable, reliable players. They want standards. They don’t want to take chances. That’s what the early adopters were for and that game is played out by the time the market as a whole moves to this new phase.

While the total market may have taken on the buying behaviors of the majority, that doesn’t mean there are no opportunities for second tier players. Even given Siebel’s obvious success, there are still huge swaths of the middle market that are still fumbling around with lightweight products like Act! that are potential buyers of an integrated CRM package if it’s sized, priced, and spec’d appropriately.

What will it take? For one thing: a solid reference base of customers that gives the middle market comfort. A strong track record of rapid and low-cost implementation,

"The CRM Market has Gone Majority" continues
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