Branded Customer Experience

I don’t know about you, but most of the words generated on behalf of commerce don’t sound to me like real people write, much less how real people talk. The words have no voice. They have no soul. They’re like the sound of one hand clapping.

None of that’s a problem here. I have a point of view, an attitude, and a style, and it’s all here in more or less unfettered glory . . . More

Contemplations on things I do or did or no something about for which people have paid me money . . . More

Closely related to words, words, words, are books, books, books. Everyone has their favorites. These are some that I like . . . More

Much of my professional life has been punctuated, flavored, spiced, and otherwise marked by travel. It goes with the whole consultant, speaker, writer persona I’ve cultivated (sometimes the order of those words changes), and my brief stint as an executive of a software firm did nothing to alter my airplane borne rhythms . . . More